Version: 1.0

Date: 10/12/2025

COINZ RESPONSIBLE GAMEPLAY POLICY

Coinz wants you to enjoy the social gameplay in a safe and responsible environment and we are committed to the protection of our players. We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platform while remaining aware of the potential risks that can be associated with online gameplay if you don't remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal.

To ensure that you enjoy fun and affordable play, we fully support responsible social gameplay and have put measures in place to assist customers who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

1. INTRODUCTION

1.1 This Coinz Responsible Gameplay Policy (RG Policy) describes the information and resources available to registered players on Coinz.us.

1.2 This RG Policy forms part of the Coinz’ Terms and Conditions. Terms which are defined in the Terms and Conditions have the same meaning in this RG Policy.

1.3 We may update the RG Policy at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately.

1.4 Whenever we amend this RG Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Platform and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended RG Policy, you must stop using the Platform.

2. COINZ RG PROGRAM

2.1 Our responsible gameplay policy and program are centred around our guiding principles of providing our customers with information and help resources needed to make an informed decision in gameplay and prevent problem gameplay from occurring on our site.

2.2 We understand that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counselling services nor do we police customer behaviour. Instead, we focus on educating and supporting informed decisions.

2.3 We have well-trained staff available to assist you in relation to your gameplay. Our staff are encouraged and empowered to help and assist you to enjoy your experience in a safe and responsible way.

2.4 Taking a Break: If you’d like to take a temporary break from gameplay, you can choose one of the following time periods: 24 hours, 7 days, or 1 month. During this time, your account will be restricted from accessing any games. You can activate a break directly through your account settings or by contacting our support team at [email protected] and request the duration you prefer. You may also request a longer break by contacting our support team. During this time, you will also be unsubscribed from receiving marketing communications.

2.5 Purchase Limits: To help you stay in control of your spending, you can set personal purchase limits daily, weekly, or monthly either directly through your account settings or by contacting our support team at [email protected]. Once your chosen limit is reached, no further purchases can be made until the period resets. You can lower a limit at any time, and the change will take effect immediately. Increasing or removing a limit will take effect after 24 hours.

3. SUPPORT ORGANISATIONS

3.1 If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:

Counselling

- Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.

Credit Counselling

- Financial Counseling Association of America (FCAA) is a professional association of financial counselling agencies that assist consumers with financial counselling services of all kinds, as well as debt management plans for the repayment of unsecured debts.

- National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counselling agencies. The NFCC helps people to defeat their debt and look forward with confidence.

Please note that these organizations are independent support services and are NOT in any way affiliated with Coinz. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us using this form.

4. EDUCATION INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

4.1 Principles of Gameplay

- Randomness: Remember that game round outcomes are completely random. Results cannot be predicted and are independent of past or future outcomes.

- Return to Player (RTP): This is the average return on the winnings and prizes over the lifetime of a slot-type game. I.e., if a slot type has an 8% advantage, then the average RTP will be 92%.

- Advantage: All casino-type games are designed with a slight advantage that favours the operator.

4.2 Common Misconceptions

- “I'm due for a win” - You cannot predict when you're going to win. All outcomes are random.

- “I always win with my lucky charm and pre-game ritual” - Although they might be fun, charms and rituals don't affect your chances of winning. All outcomes are random.

- “The longer I play, the more chance I'll win” - Time spent has no effect on your chances of winning. All outcomes are random.

- “These Games have been rigged” - The Random Number Generator (RNG) used in all our games has been independently certified by iTechLabs and Gaming Associates, who confirmed that the RNG uses a well-known algorithm to generate random numbers. The numbers generated by the RNG have passed Marsaglia's "diehard" tests for statistical randomness. iTech Labs and Gaming Associates have found that number sequences are unpredictable, non-repeatable, and uniformly distributed.

4.3 Tips for Safe Gameplay

- Avoid gameplay while upset or emotional.

- Take frequent breaks during your gameplay sessions.

- Avoid gameplay while intoxicated.

- Avoid cancelling redemptions.

- Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.

- Purchase only with money that you can afford to spend.

- Set a budget and don't go over it.

- Set a time limit before playing.

- Understand how games work before playing and remember that the results are random.

- Never let gameplay affect your employment, relationships, health or commitments.

5. PLAYER PROTECTION POLICY

5.1 Protection of the vulnerable Make sure that the decision to play on our platform is your own personal choice and responsibility.

5.2 We do not recommend playing on our platform if you:

- are being treated or are in recovery for an addiction/dependency

- are under the influence of alcohol or any other substance

- are currently experiencing financial difficulty or a traumatic life event

- do not understand how to play the games

- have any mental health concerns, cognitive impairment or brain injury.

5.3 Protection of Minors We have identity checks in place to mitigate and prevent the risk of underage gameplay on our Platform. If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Platform by using one of the below services:

www.netnanny.com - filtering software that protects children from inappropriate web content.

www.cybersitter.com - filtering software that allows parents to add their own sites to block.